caslno Privacy Policy — Your Information Is Our Responsibility

This Privacy Policy ("Policy") provides a detailed description of how personal information collected about you ("User", "you") is used, stored, and protected when you use the websites and services operated by caslno ("we", "us", "Platform"). By registering with caslno or using its services, you consent to the terms of this Policy.

1 Types of Information Collected

We collect various types of information when you create an account and use services on caslno. This information is used to improve our service quality, ensure your security, and meet legal obligations.

1.1 Identity Information

• Full name, date of birth, and nationality
• National ID (NID) or passport number (for identity verification)
• Current address and contact details
• Email address and mobile number

1.2 Financial Information

• Payment method details — bKash, Nagad, Rocket, Upay, or bank account
• Transaction history (records of deposits and withdrawals)
• Documents required for financial verification

1.3 Technical and Usage Information

• IP address, device type, and operating system
• Browser information and session logs
• Gaming activity history on the platform
• Information obtained from cookies and similar tracking technologies

2 Purpose of Data Collection

caslno collects and uses your information only for legitimate and necessary purposes. We do not collect unnecessary information, and collected information is not used beyond its specified purpose.

• Account Management: For completing registration, verification, and login processes.
• Financial Transactions: For processing deposits, withdrawals, and payments.
• Identity Verification (KYC): To prevent fraud and confirm age (for users aged 21+ only).
• Customer Support: For the prompt resolution of your inquiries and issues.
• Security: To prevent unauthorized access, fraud, and money laundering.
• Service Improvement: To enhance user experience and platform functionality.
• Legal Obligations: To comply with applicable laws and regulations.
• Promotional Communications: To inform you about bonuses and offers, with your consent.

3 Cookie Policy

Cookies and similar technologies are used on the caslno website. Cookies are small data files stored on your device that help improve website functionality and user experience.

3.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions and operating core services.
• Functional Cookies: For remembering your preferences and settings.
• Analytics Cookies: For analyzing site traffic and usage patterns.

3.2 Cookie Control

You can disable most cookies by changing your browser settings. However, please note that disabling certain essential cookies may cause some platform services to not function properly.

4 Sharing Information with Third Parties

caslno does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Authorized Third Parties

• Payment Processors: bKash, Nagad, Rocket, Upay, and banking authorities — solely for processing transactions.
• Identity Verifiers: Licensed service providers for conducting KYC processes.
• IT Services: For server hosting, database management, and security services.
• Game Software Providers: Licensed companies such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.

4.2 Legal Requirements

In the case of court orders, lawful requests from law enforcement agencies, or applicable legal obligations, we may be required to share necessary information with authorities.

5 Data Security Measures

caslno applies industry-standard security measures to protect your personal and financial information. Our platform uses the highest-grade encryption technology.

• SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Firewall Protection: Advanced firewall systems prevent unauthorized access.
• Two-Factor Authentication: The option to add an extra layer of security to your account.
• Secure Data Storage: Information is stored on encrypted servers with restricted access.
• Regular Security Audits: Regular security assessments conducted by third-party experts.
• Staff Training: Regular data protection training is provided to all staff members.

Please note, however, that no data transmission over the internet can be claimed to be 100% secure. We are committed to ensuring the highest level of protection.

6 Data Retention Period

Your information is retained only for as long as necessary. The retention period depends on the type of information and applicable legal requirements.

6.1 Active Accounts

Your complete profile information is retained while your account remains active. This includes transaction history, gaming records, and contact information.

6.2 Closed Accounts

Even after an account is closed, financial and identity-related information is retained for a specified period as required by law. After this period, the information is securely deleted or anonymized.

6.3 Legal Retention Obligations

Certain information must be retained for a defined period as required by financial regulations and Anti-Money Laundering (AML) laws.

7 Your Rights

As a caslno user, you have several important rights regarding your personal information. We are committed to respecting and protecting these rights.

7.1 Right of Access

You may at any time request a copy of the information we hold about you.

7.2 Right to Rectification

If there is any incorrect or outdated information in your profile, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, due to legal obligations, it may not be possible to delete some information before the designated period.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

7.5 Right to Data Portability

You may request your information in a structured, machine-readable format.

7.6 Right to Object

You may object to marketing communications and withdraw your consent at any time.

8 Protection of Minors' Information

caslno strictly prohibits access for anyone under the age of 21. We do not knowingly collect personal information from any minor. Age verification is mandatory at the time of registration. If we become aware that a minor's information has been collected, we will immediately close that account and delete the associated information.

If you believe a minor has registered on our platform, please notify our support team immediately.

9 Statement on Third-Party Websites

If the caslno website contains links to third-party websites and you click on such a link, you will be taken to a website outside our control. That website's privacy policy is entirely separate, and caslno is not responsible for the management of information on that site. We recommend that you read that site's privacy policy carefully.

10 Policy Changes and Updates

caslno reserves the right to update or change this Privacy Policy at any time. In the event of changes, we will:

• Update the date on this page.
• Send a notification to the registered email address for significant changes.
• Request a review of the new policy when you log in to the platform.

If you continue to use our services after a change, you will be considered to have consented to the updated policy. We therefore recommend that you review this policy regularly.

11 Contact the Data Protection Officer

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

We will try to respond to your request as quickly as possible after verifying your identity. A response will be provided within the legally specified timeframe.